How do you get a real human being to help with Boost customer service?
We have agents available here on Boost Community to help with all your needs! Simply look through the forums and either respond to a current thread or post a new one to ask your question.
Example: I made a payment but my services aren't on. I would go to Payment, BIlling, Account > Payments & Billing. As long as I'm a registered member of Community I can either respond to a post or create a new one myself. Registration is free and easy, you'll be prompted when you attempt to respond or you can go to our registration page to get started
Sometimes a fellow customer may jump in to answer your question, everybody's welcome to help out here and other customers may have the answer you're looking for. If not, we have agents available to respond to posts 7 days a week, usually within a few hours of your post.
Private Messages: An agent may ask you to contact them privately by sending a private message. You can tell the person asking is a real Boost employee if they have the Boost Social Care badge like the one below.
Never respond to requests for private account information from someone who doesn't have a Boost Employee badge or a Social Care badge.
There are other ways to get your questions answered on Community as well. Look for the green check mark on the right corner of a thread title. Those green checks mean that the question posted has been answered.
We also have a number of Tribal Knowledge Base (TKB) articles written based off YOUR questions. Start at the Search Bar at the top of the forums and search for your question. Articles with SOLUTION: in the title are your ticket to clear answers to our most common questions.
You must be logged in to create or reply to a post or private message. If you are logged in, but still having trouble, you may need to verify your email. First check for an email from Boost Mobile Community. If it is not in your inbox check your Spam folder. Once you locate it, click the link in the email to verify your email address. You should now have access to replay or create new discussions and send/receive private messages.
If you no longer have the verification email, you can send it to yourself again. Go to your profile and click on My Settings: Email , then click the button to resend the verification email.
When you create a new thread or respond to an existing one, you're automatically subscribed to that thread by default. You should get an email and see a notification at the top of the Boost Community window if someone replies.
You should also see an envelope icon in the notification area and get an email if someone sends you or responds to a private message.
If you are not receiving notifications, you may want to check your notification settings here: Notification Settings page
How do I send a private message?
You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile. On the right side of the screen, you should see "send this user a Private Message".
Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good.
You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. It's the little envelope icon in this picture
From the PM window select "New Message" and type the user name of the Boost Community member in the "To" field and off you go.
Once you start a new topic, click the photo icon in the top menu.
You will get a new window that opens, If you want to Upload an image from your phone or computer select click "Choose File"., if you have a link to your image then click on the URL link.
Locate the picture you want to share and click Open. Then use the menu on the right to select the Format, position and size of your image to adjust how you'd like your picture to appear and then click "Done."
You should now see your picture in your message. You can edit the settings by licking the pencil icon in the top right of the image, or you can drag the image to resize it.
We all try to be respectful and helpful on our Community but occasionally, someone will violate the Guidelines .
If you see a violation, please be a good community citizen and use our built-in feature to report it. You must be registered and logged in in order to report violations.
Find the 3 button menu in the top right corner of the post and click "Report Inappropriate Content"
In the next window, include a short message to the Community team about the problem you see in the message.
This process notifies Community Moderators of a problem and allows us to review and it and take appropriate action.
Some things to note:
Questions about moderator or manager actions should be directed to us privately and any public discussion regarding removed posts, etc. will be removed immediately per our guidelines. Out of respect for their privacy, we will not discuss actions taken against other members.
Posts, messages and/or opinions that you do not like are not necessarily against the guidelines, terms or conditions. Keep in mind that it can be hard to interpret intent and tone on the internet; try to be patient with others. If you find that you simply cannot get along with another member, it is best to use the Ignore button (located on the lower right hand side of their profile), rather than reporting their posts as violations. Moderators and Admin cannot be ignored this way.
Community moderators can be identified by the badge next to their name: Admin (also known as Managers) have this badge: Social Care agents are not Moderators or Admin and cannot answer questions about Community management decisions.