Welcome, Guidelines & Rules

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Community Manager

Welcome, Guidelines & Rules

Welcome to the Boost Mobile Community! This is where you can exchange ideas, tips, information, and techniques related to our products and services with other Boost Mobile customers & community members to find information about your Boost Mobile device and services. 

First things to do:

  1. If you are havng trouble finding the login look for the Boost Login.png at the top right of the page.
  2. Remember when creating your user name, it will also be your display name.
  3. If you are a Boost Mobile customer, send a PM to A11ey the Community Manager to get your Boost Mobile Customer Badge!!
  4. Select your avatar, or upload your own!
  5. Feel free to introduce yourself!
  6. Ask and answer questions!

What you should know:

Rule 1 BE NICE! The people in this community are here to help or they need help, so let’s be nice and appreciative, and understanding. This isn't a forum for haters, we practice the 3 strikes and you’re out approach. We understand you may be frustrated when you cannot find an answer to your question, but that is why we created this community, to help you find answers. So it’s ok to complain, if you are looking for help, but please provide details and give others a chance to help you.

Rule 2DO NOT post personal or account information, and do not give it out to anyone who is not a verified Boost Care agent or Admin identified by the Boost Mobile logo next to their user name. 

Boost Employee!Boost Employee!

  

Just a reminder, per the Terms and Conditions: Boost Mobile does not pre-screen or endorse any information submitted by participants in the Community ("Posts"), and is not responsible for ensuring the accuracy of any Post. We may remove any content or Post in the Community for any reason.

The criteria for removing content include but are not limited to:

  • Content that is obscene or uses obscene, profane, or sexually explicit language.
  • Content that is violent, racist, incendiary, abusive, threatening, or slanderous against anyone or any group.
  • Content that violates any local, state or federal law.
  • Content intended to exploit, solicit, or harm minors.
  • Content containing your own or anyone else's personal information including, but not limited to passwords, credit card numbers, contact information, account information, CPNI or other personally identifying information. Notwithstanding the foregoing, you are solely responsible for any third-party use of any personal information you disclose to the community.
  • Content that uses JavaScript or active code, repetitive posts, or otherwise taking actions that interfere with site operations.
  • Content that includes Trojan horses, worms, spyware, files, executables, or external links to sites that force the download of any virus, program, spyware or other content or code that could alter, interfere with, damage or destroy data or functionality of any computer hardware or software or mobile device. Member violations or deleted posts or warning letters, or discussion of sanctioned or no longer registered users.  See below for the appropriate steps to take if you have questions about a particular moderator action or decision.
  • Content relating to current, future, or proposed lawsuits for Boost Mobile, or formal complaint actions with bodies such as the BBB or FCC. This is not the forum for legal issues with Boost Mobile, and we are not allowed to discuss ongoing complaints of this type.
  • New threads for topics that already exist, updates or 'bumps' to topics that do not add to the conversation.
  • Content that advertises products or services, including external links for self-promotion of content related or unrelated to Boost Mobile.
  • Content that is posted in more than one forum
  • Content that is overly negative, hostile or does not add to the conversation. Boost Mobile reserves the right to immediately disable an account and reject all Posts if a community member's display name contains profanity of any type or in any way mimics an official Boost Mobile or Boost Mobile employee account or in any way demeans the Boost or Sprint brand. No warnings will be issued in this instance.

Contact me, @A11ey or @SeaWolf if you have questions regarding a moderation decision such as removed content or relocated threads.  Moderators and admin will not discuss action taken against other members.  Final decision regarding any content or user's status is the sole purview of the Community Admin.

 

Question or suggestions?  Contact @A11ey

A11ey
Crusader of Customer Advocacy


I encourage you to post your questions on the community!

2 REPLIES
Community Manager

Re: Welcome, Guidelines & Rules

Something to know...if someone answers your question, mark it as answered, that way others will know you found what you were looing for, also give "thanks" when needed in the form of Kudos!  

A11ey
Crusader of Customer Advocacy


I encourage you to post your questions on the community!

Community Manager

Official T&C's for Boost Bring a Buddy Sweepstakes

Boost Bring a Buddy Sweepstakes

 

Entry Period:

March 13, 2017 at 12:00 A.M. (PST) through 11:59 A.M. (PST) on April, 15, 2017

Eligibility Requirements:

No purchase necessary. Void where prohibited. Open only to active Boost Community members in good standing.  Active means Boost Community members who have created a new post, answered a question or participated in someone else’s discussion at least one (1) time before the end of the Sweepstakes period. Entrants must be legal residents of fifty (50) United States and the District of Columbia who are eighteen (18) years of age or older. Employees of Boost Worldwide, Inc., or other companies associated with the promotion of the Sweepstakes, as well as the immediate family (spouse, parents, siblings, and children) and household members of each such employee are not eligible.

Entry Method:

During the Entry Period, Entrants must encourage a friend, family member or neighbor to join and participate on the Boost Community at least once during the entry period.  Participation includes any appropriate discussion activity: creating a new discussion thread or participating in an existing discussion thread.  The original member will respond to the Sweepstakes discussion here with the Community User Name of his or her new Boost Buddy. Entrants will receive a response back confirming their entry within forty-eight (48) hours of message send time.

 

One (1) entry each awarded for the original member and the Boost Buddy upon verification.  Once registered as a Boost Buddy, the new member may also recruit new members and may receive a new entry for each.  Members may claim more than one Buddy, provided each new Buddy can be verified and completes at least one Community activity during the Sweepstakes period.

 

Prize – One (1) Boost LG Device

Three (3) winners will each receive one (1) of three (3) LG devices (XD Power, HD Tribute 5 or Stylo2) with an MSRP of $209.99 each.  Winners will be selected according to the Entry Methods.  Prizes are awarded “as is” with no warranty or guarantee, either express or implied by Sponsor, except that each device is subject to the manufacturer’s warranty and/or terms and conditions. Wireless Service is NOT INCLUDED with Prize, and any and all fees and costs associated with the activation and use of wireless service on the Prize is the sole responsibility of the winner. Sponsor is not responsible for any fees, costs or additional charges resulting from the use of the Prize. Limit one (1) Prize per household during the Sweepstakes. Sponsor will not replace any lost or stolen Prize(s).  Prizes are non-transferable, with no cash redemptions, equivalents or substitutions except at Sponsor’s sole and absolute discretion.  Prize details and availability are subject to change, and in the event that Sponsor is unable to provide the winner(s) with the Prize(s), the Sponsor may elect, at the Sponsor’s sole and absolute discretion, to provide winner(s) with the approximate value of such item in cash or award an alternate prize of comparable or greater value.  Prize will be mailed and may take up to 6 - 8 weeks to arrive.

Selection and Notification Process

Winners will be selected by random drawing from among all eligible entries received. The drawings for the Sweepstakes will take place May 1, 2017. Odds of winning will depend upon the total number of eligible Entries received. In the event of a dispute regarding the identity of a participant’s online entry, the entry will be deemed to have been made by the authorized holder of the e-mail account at the time the entry was made. Boost Mobile will attempt to notify the potential winner(s) throughout the Sweepstakes. If a potential winner(s) cannot be contacted within five (5) business days after the first attempt to contact him/her, the judges may select an alternate potential winner(s) in his/her place at random from the remaining entries. Winners will be notified by Private Message from a Community Manager via the Boost Community.

GENERAL CONDITIONS:

  1. By entering this Sweepstakes, each participant agrees to comply with the Official Rules and the decisions of the Sponsor which shall be final and binding in all aspects relating to the Sweepstakes.

 

  1. No purchase necessary. Sweepstakes is void where prohibited.  Sweepstakes is subject to all applicable federal, state and local laws and regulations.

 

  1. Odds of winning depend upon the number of eligible entrants participating during the Sweepstakes Period.

 

  1. Sponsor retains the right to disqualify any entrant if all Sweepstakes rules are not followed. Sweepstakes void if prohibited by law.

 

  1. So long as no participant is materially adversely affected, the Sponsor reserves the right to make changes in these Sweepstakes rules, which will become effective upon being posted online.

 

  1. By accepting the Prize, the winner acknowledges that the Sponsor has neither made, nor is in any manner responsible or liable for, any warranty, representation or guarantee, express or implied, in fact or in law, relative to the prize or to any portion thereof, including but not limited to its quality, mechanical condition or fitness for a particular purpose.

 

  1. The Sponsor, its subsidiaries, its affiliates, participating sponsors and promotional partners will not assume any responsibility for any changes in the execution of the Sweepstakes, including; cancellation of the Sweepstakes as a result of the occurrence of events not within the control of the Sponsor, its subsidiaries, affiliates, participating sponsors, and promotional partners, such as acts of God, strikes, terrorists acts or criminal acts of third parties. In the event, such an act should occur, the Sponsor may in its sole discretion, offer the winner comparable prize(s) currently being offered by the Sponsor in lieu of the Prize originally awarded.

 

  1. If for any reason, the Sweepstakes is not capable of running as planned, including without limitation, any suspected evidence of tampering or technological corruption or if any portion of the Sweepstakes is compromised by virus, bugs, worms or unauthorized human intervention, fraud, an insufficient number of qualified Sweepstakes entries, or any other causes beyond the Sponsor’s, control which, in the Sponsor’s sole opinion, corrupts, threatens or impairs the administration, security, fairness, integrity, or proper conduct of the Sweepstakes, the Sponsor reserves the right to cancel, terminate, modify or suspend the Sweepstakes at its sole discretion.

 

  1. Any attempt by an entrant to deliberately undermine the legitimate operation of the Sweepstakes may be in violation of criminal and civil laws and should such an attempt be made, the Sponsor reserves the right to seek remedies and damages (including attorney's fees) from any such entrant to the fullest extent of the law, including criminal prosecution.

 

  1. Except where prohibited, entrant agrees that any and all disputes, claims and causes of action arising out of, or connected with, the Social Promotion or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in the State of Kansas. All issues and questions concerning the construction, validity, interpretation and enforceability of these and any other applicable rules or requirements, entrant's rights and obligations, or the rights and obligations of the Sponsor in connection with the Social Promotion, shall be governed by, and construed in accordance with, the laws of the State of Kansas, without giving effect to any choice of law or conflict of law rules (whether of the State of Kansas or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Kansas.

 

Contact Name and Address

Boost Worldwide, Inc.

6180 Sprint Parkway

Overland Park, KS 66251

"ATTN: Boost Bring a Buddy Sweepstakes"

 

A11ey
Crusader of Customer Advocacy


I encourage you to post your questions on the community!