What's up Community! If you have not heard the news already, Virgin Mobile USA is being transitioned to Boost Mobile! Starting on 1/6/2020, Virgin Mobile customers will receive an email and/or SMS text notification about 30 days before their transfer date explaining their account transfer to Boost! Then beginning on 2/6/2020, Virgin Mobile customers will be transferred to a Boost account and comparable Boost Plan on their next monthly bill cycle! Transfers are expected to be completed by late March/early April.
We know you may have some questions and we will attempt to answer as many as possible. So let's get started. First and foremost, your account number and phone number will carry over to the new Boost account. No need to give out a new number or be concerned about losing your current number. Also, all Virgin Mobile phones will work on Boost once they are transitioned except for mobile broadband and Blackberry devices. To our current mobile broadband and Blackberry users, to avoid service interruption on your devices, you will need to switch your device. Your mobile broadband/Blackberry service will no longer be available beginning April 7th, 2020. If you choose to consider Boost Mobile, please visit BoostMobile.com or your nearest Boost Mobile store for information and current promotions.
Now about VMU Top-Up cards. You can continue to purchase and make payment to your VMU account using VMU Top-Up cards or by visiting a Boost Mobile store. Once your account is transitioned to Boost, you can use any unredeemed VMU Top-Up cards on your Boost account. VMU Top-Up cards will continue to be sold in the following major retailers until the transfer is complete:
VMU Top-Up will no longer be sold in Sprint Stores as of 1/17/2020.
I know what you are thinking. What about my plan? We got you covered! Your new Boost price plan will be the same or lower monthly cost than what you pay today. Also, you will have the same or better features included in the plan. Information about your new plan will be available when you are transitioned to Boost. For additional Boost Mobile benefits click here. A quick note about Add Ons/Bolt Ons. In preparation for your transition to Boost, we had to expire any Add Ons that are not compatible with Boost. We apologize for any inconvenience this may have caused. Once you become a Boost customer, you can select from a wide range of Add Ons/Bolt Ons for your account.
Before we get to the FAQs, two very important items regarding payments. For our pay by the minute customer, Boost does not offer a 45/90 Auto Top-Up option, so when you transfer to Boost you will need to be sure to either choose Low Balance Auto Top Up payment option, or remove the Auto Pay selection and manually add money every 90 days with a major debit or credit card to ensure your account stays active. In preparation for your transition to Boost, we will be removing this Auto Top-Up option from your account on or around 2/2/2020. Also, for our monthly plan customers be advised Boost does not support PayPal as a payment method. We will be removing PayPal from your account on or around 2/2/2020. You will need to register a credit or debit card on your account prior to 2/2/2020 in preparation for your transition to Boost.
Those are the key points. Below are the FAQs"
I have been a Virgin Mobile customer for a long time, why is my account being transferred to Boost Mobile?
Do I need to make any changes to my account before the transfer to Boost Mobile?
Will my plan payment date change?
Will my existing VMU AutoPay setup or payment methods on file transfer with the switch to Boost Mobile?
Can I change phones or add lines to my account after the transfer?
How can I manage my account online or from my device after it has been transferred to Boost Mobile?
Who can I contact if I have any questions?
Will my existing Virgin Mobile phone insurance carry over to Boost Mobile?
Can I purchase phone insurance for my Virgin Mobile phone?
Will my existing Virgin Mobile account history be transferred with my transfer to Boost Mobile?
Will I be able to access my Virgin Mobile account up until the transfer to Boost Mobile and make changes to my plan?
What changes can I make to my Virgin Mobile account until my account is transferred to Boost Mobile?
Why does my device screen still show the Virgin Mobile splash page when I turn my device on after the transfer to Boost Mobile?
Will my account or phone number be canceled if I don't make a monthly payment?
Can I transfer to Boost Mobile before the transfer date?
Does Boost Mobile support a secret question and answer as part of Account Authentication?
What additional benefits will I receive with my transfer to Boost Mobile?