Community Manager

Hurricane Maria and other storms

Sprint is extending our waived text, call and data overage fees for our customers as well as Boost Mobile and Virgin Mobile customers in Puerto Rico and the Virgin Islands through September 24, 2017.  If you are on an Unlimited plan, you are already covered and may continue to enjoy your unlimited data, voice and SMS.

 

The network in these areas may be crowded, it will reduce congestion and make communication easier if customers communicate primarily through texts.  

 

“The residents of Puerto Rico and the Virgin Islands do not yet know the full extent of the damage done to their communities after this second massive storm, but we want to support them in these early hours and days,” said Sprint CEO Marcelo Claure. “As authorities and our teams on the ground assess the situation, we will work to continually support our employees and customers throughout the impacted region.”

 

For information about Sprint's response to those affected by Hurricane Maria and other storms, please see our newsroom article.

todos los nuestros afectados por el terremoto en México y el #HurricaneMaria. You are in our thoughts.todos los nuestros afectados por el terremoto en México y el #HurricaneMaria. You are in our thoughts. 

Earthquake in Mexico

In response to the earthquake in Mexico yesterday, Sprint, Boost Mobile and Virgin Mobile customers in the US can call or text numbers in Mexico at no additional charge now through 9/22/17.  Sprint will also waive roaming voice and SMS fees for customers in Mexico.  

 

Customers may need to enable international calling before they can make a call.  International calling may be cancelled at any time.

 

For more information about our response to the earthquake in Mexico, please see our newsroom article

 

As the network in the affected areas may be crowded, it will reduce congestion and make communication easier if customers communicate primarily through texts.