Community Manager

Boost Zone is being replaced with the My Boost Mobile app.  We've already begun delivering the new app to Android devices and it is available on the Apple iTunes store as well.  My Boost Mobile lets you manage your account and troubleshoot many issues with your phone without calling Care or visiting a store.

 

What can you do with the My Boost Mobile app?  It's easy to do things like:

  • View your bill or pay your bill
  • Purchase plan Add-ons
  • Manage payment options
  • Set up and/or manage Auto Re-Boost
  • Check usage on your device
  • Find links to support for your device, services , even connect with other customers and come see us here on Community


boostmobilemy.png

 

Launching the app directs you to the Payments screen by default.  From there, simply use one of the icons at the top to navigate to other areas.

 

The new My Boost Mobile app is divided into four sections:

  • Account
  • Payments
  • Usage
  • Support

 

How do you get the new My Boost Mobile app? If you have an Apple device, you can download the My Boost Mobile app from the iTunes store as long as your device is on iOS 9 or higher.

 

 If you're on an Android device running 4.4 KitKat, you'll be notified that your app is ready to upgrade when you open your Boost Zone app.  The Boost Zone app will be removed and replaced with the My Boost Mobile app.

 

Though you can update through the Play Store, I recommend you wait until notified to update through the Boost Zone app.  Doing so ensures that Zone is removed from your device whereas the Play Store download will not remove Boost Zone.

boostmobilemy2.png

 

If you have already updated through the Google Play store and now would like to remove Boost Zone from your phone, please follow these steps:

  1. Find My Boost Mobile app on the Google Play Store
  2. Uninstall My Boost Mobile
  3. Open the Boost Zone app from your device.  You should see a popup advising that an update is available for your app.  This is the My Boost Mobile update.  
  4. Accept the update and follow the prompts.  Boost Zone will start the process of installing My Boost Mobile and will then uninstall Boost Zone.

 

It's also a good idea to ensure that you have Auto Update turned on for the My Boost Mobile application so that you get all the new features as they become available and you always have the latest version on your device.

 

 

 

 

Have you updated to the My Boost Mobile app?  What do you think so far?

11 Comments
Enthusiast

It will def be better to have more options

Community Manager

There are more goodies coming to the app this summer @Donnie.  When  we release new functionality, I'll be sure to update you on all the great new stuffyou can do.

Accomplice

I have Android and love the app. 

Enthusiast

I left my phone at school is there anyway I can temporarily have messages sent somewhere else

Hey there! We are not able to re-route text messages to another device. We apologize for this.

Enthusiast

I like the new app, very easy!

Community Manager

Shonnieo, I'm so glad you're having a good experience!

 

Boost family, we know that some of you downloaded My Boost Mobile app from the Google Play store before your devices were targetted for the upgrade push.  We also know that left many of you with Boost Zone still installed as downloading from Google Play doesn't remove Zone.  You should now be able to remove Boost Zone by following these steps.

  1. Find your My Boost Mobile app on Google Play or in Settings under Applications
  2. Click to Uninstall My Boost Mobile
  3. Open Boost Zone on your device.  You should see a popup advising that an update is available.
  4. Accept the update.  Follow the prompts
  5. Boost Zone should be removed from your device and My Boost mobile should be installed

Also, we are regularly adding new features to My Boost Mobile to improve your experience.  In order to keep your app version up to date, it's best to ensure you have auto-updates enabled.

Groupie

I just upgraded to a Boost Max XL and I love it, along with the new My Boost App.  Makes the phone complete and AWESOME.

Groupie

I just upgraded to a Boost Max XL from a Boost Max Plus and I love it, along with the new My Boost App.  Makes the phone complete and AWESOME. 😄😄😄😄😄😍😍😍😍😍😎😎😎😎😎😎😋😋😋😋😋😋😋

Enthusiast

I am simply trying to get my talk and text usage,and cannot seem to be able to find the tabs and links I have been told to go to from my device.I go through my account,and looked for the tab services and usages, "I want to" and one another one I cant remember off the top of my head.I used to be able to see all usage activity from talk and text,incoming and outgoing.Now,its only showing for the last two days,and no text usage info.at all.This is a little ridiculous,now what do I do??

Agent

Hi RockinRod-1006

 

Our billing system does not keep logs of your incoming text messages for our unlimited plans. We'll only keep record of all outgoing activities and incoming transactions that impact your account balance.

 

Edwin R.