Hold the phone! Manage your Boost account without calling!

[SeaWolf]

We know you're busy and let's face it, nobody likes calling their wireless provider. Skip the hold time and manage your account 24/7 with these five easy tasks you can do with the BoostMobile.com the My Boost Mobile app available for Android or iOS.  

1. Pay your bill:  Make a payment or redeem a Reboost card either through the MyBoost app or MyBoost account online. Check out the instructions here: Make A Payment
2. Upgrade your phone: If you've been a Boost customer for at least 12 months with a good payment history, you may be eligible for BoostUp! our program that lets you upgrade to a new phone with small monthly payments. We have an article with all the details, plus how to tell if you're eligible to upgrade here:  Upgrade and BoostUp! FAQs 
3.  Check order status: So you've ordered a new phone and want find out status?  Keep track of it every step of the way by going to our Order Status page.  For more information and some frequently answered questions about Order status, check out our Order FAQ article
4. Activate a device: You've got your a new phone and you want to activate it on your Boost line?  It's super easy to do.  Read our Activation Instructions! 
5. Add International calling or SMS: Boost has several ways to keep in touch with friends and family living far away.  We have instructions to help you add an international calling or texting plan in our support article here

You can also order a new phone, add or remove services like Tidal, change your phone number, invite members to join your family plan and much more on BoostMobile.com or through the My Boost Mobile app. Check out your My Boost Mobile account or theMyBoost app, look around and let us know if you have any questions.

[BeyondIrritated]

Can an admin please contact me so I can get my phone working again

[Niners0824]

How do i remove 2nd line from family plan? I'm trying to start a new family plan (where im actually the primary this time) but can't find anything on their terrible website

[kats74]

Hi I'm trying to get my sprint galaxy note 5 activated on my boost account I have been getting run around and around for weeks so now I've finally gotten a compatible SIM card sent to me can someone PLEASE PLEASE help me now

[MarcosG]

Hey there, @kats74! Thanks for contacting us. The Sprint Samsung Galaxy Note 5 is compatible for this service. However, there are certain requirements before you can do it. Here are some of them:

• These select phones are in used condition and not currently active on a Sprint account

• Sprint postpaid devices with Installment billing or lease agreements do not qualify for this program
• They are subject to the normal reactivation fee associated with Boost used phones ($10).
• Sprint phones that are active on a Boost account are supported based on the services that are known to work:

  ◦Voice
  ◦SMS text
  ◦Data services (Web)

  ◦Wi-Fi (where applicable)

• Sprint phones also have applications on them that may or may not work, and these are not supported by Boost.
• The following services may not work:

  ◦MMS text messages
  ◦Premium third-party content (e.g. AirG, Boost Music Store, Playphone Gaming, etc.).

If you agree, please send us a private message with the MEID number of your phone. 

[ghoneycutt311]

I need my account number 

[Nosh_CxUx]

Hi, @ghoneycutt311! Thank you for contacting us. Please send us a PM with your phone number and PIN. 

To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".

[Hamilton]

Hi there, @epalau097! We can definitely help you out with that. Because the phone number is coming from Virgin Mobile, we have to do a migration which is a different process and can only be performed through customer care. Please, send us a private message with the following information to further assist you:

1. Name and last name.
2. Full address, including zip code.
3. Virgin Mobile phone number.
4. Virgin Mobile PIN/password.
5. MEID/DEC number and UICC/SIM card number of the Boost Mobile phone that you would like to activate.
6. Price plan that you would like to have with Boost Mobile.
7. 4 Digit PIN that you would like to have with Boost Mobile

[epalau097]

I can send you that info but I don' know how to send you a private message?

Please tell me how to send you a private message?

Elena

[Hamilton]

You can send us a private message just clicking on my name and then selecting “Send this user a private message".

[epalau097]

Hi Hamilton,

I sent you a private message with the information you require to activate my account and port/migrate my phone number.

Thanks,

Elena

[Hamilton]

We received your private message. Thanks! 

[epalau097]

Thanks for r help in resolving this situation so promptly.

[Cconroy89]

I need help suspending my fiancees line because he broke his phone please help

[Kira_M]

Hello, @Cconroy89. Thank you for stopping by. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

[kats74]

Hi i need someone from admin contact me to help me do a swap device

[Nikkiangelrose9]

 I seen where u helped someone with the issue that they swirched service, activated their new phone, and put a $ pin on their account and the phone keeps saying that i still owe them$ 0.00 please help me

[edgar80]

I been wit boost for little over 5 years and i still have gotten an upgrade are a text message from boost and i make my payment on time and i keep seeing the boost up all i see in my account is if i want a family plan that all 

[Nosh_CxUx]

Hi there, @edgar80! Thank you for stopping by. Definitely want to look into this for you. please send us a Private Message with your phone number and PIN.

You can send a private message by clicking on my name, then selecting the message option from the profile page.

[froggirl5296]

 I have been trying all afternoon to activate my new phone bc my old one broke (i cant call), but the online activate site goes blank everytime i try to access it.

[HSTANLEY8]

I forgot my pin and i lost my phone!!! Help!

[jeffc]

Hello there, we can see that you weren't able to very the account with the correct PIN, can you please send us a private message so we can further help?

[dnmerrell]

I need customer service to help. I have 4 lines and I changed my phone plan and now my other phones lines are disconnected. I have paid my bill. Need help fast. 

[MarcosG]

Hey there, @dnmerrell Thanks for contacting us. If you changed the plan in your accounts, then it may not be refundable. However, we'd like to take a closer look at this situation to see what can be done. Please send us a private message with your phone number and pin. In order to do so, you just need to click on my name, then select the option that says "Send this user a private message". 

[CynDee]

Im trying to swap a phone from one account to another since my SO has a new phone and plan. Theres no button to deactivate the phone on the other account and reactivate it on mine.. I just get the not eligible to swap error even though they are both boost mobile accounts.

[Raven623]

I am the primary account holder on our family plan. My Son's phone was removed from the plan somehow. I was unaware it was removed until just now when I looked at the account on My Boost. I have always received notification when a line is added or removed. I want to know when it was removed and by who. 

[benadams790]

I'm trying to check and see if a boost card has been used already I'm not a boost mobile owner

---

@SeaWolf wrote:

We know you're busy and let's face it, nobody likes calling their wireless provider. Skip the hold time and manage your account 24/7 with these five easy tasks you can do with the BoostMobile.com the My Boost Mobile app available for Android or iOS.  

1. Pay your bill:  Make a payment or redeem a Reboost card either through the MyBoost app or MyBoost account online. Check out the instructions here: Make A Payment
2. Upgrade your phone: If you've been a Boost customer for at least 12 months with a good payment history, you may be eligible for BoostUp! our program that lets you upgrade to a new phone with small monthly payments. We have an article with all the details, plus how to tell if you're eligible to upgrade here:  Upgrade and BoostUp! FAQs 
3.  Check order status: So you've ordered a new phone and want find out status?  Keep track of it every step of the way by going to our Order Status page.  For more information and some frequently answered questions about Order status, check out our Order FAQ article
4. Activate a device: You've got your a new phone and you want to activate it on your Boost line?  It's super easy to do.  Read our Activation Instructions! 
5. Add International calling or SMS: Boost has several ways to keep in touch with friends and family living far away.  We have instructions to help you add an international calling or texting plan in our support article here

You can also order a new phone, add or remove services like Tidal, change your phone number, invite members to join your family plan and much more on BoostMobile.com or through the My Boost Mobile app. Check out your My Boost Mobile account or theMyBoost app, look around and let us know if you have any questions.

---

[jeffc]

Hey there, @benadams790!

We'd like to help you. Please provide us more details via a private message for further assistance.

Thanks.

[jbailey]

I "thought" I was  purchasing 1GB Ongoing Hotspot, but inadveretantly also added PlayPhone Gaming.  I'd like to discontinue the PlayPhone Gaming.

[jbailey]

Now it says I have no service.

[Nosh_CxUx]

Hi there, @jbailey! Definitely want to help you with this. Please send us a Private Message with your phone number and PIN.

You can send a private message by clicking on my name, then selecting the message option from the profile page.

[TINAT22]

I activated my phone LGStylo4 on line. Paid the amount needed, but i still have no service. What can i do to get my service working? Did the code they gave me. Still not working. Getting frustrated please help me

[Jon24]

Every one gets help except.me..i might to switch companies then

[Hamilton]

Hi there, @Jon24! We received your private message. Thanks! 

[Jzupshaw]

I want my PIN

[Jzupshaw]

What is my pin

[evren]

I need help swapping to a new (used) iPhone 7. When I enter the new serial number under the Swap Device menu page I receive an error.. My old phone is completely broken and I cannot even power it on, so I am without a phone until this can be resolved. Thank. you for your help.

Also, is this the best protocol for those of us that need support now that your customer service line is out of service?