Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

iPhone 7+

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Groupie

iPhone 7+

I recently switched from Straight talk wireless to boost mobile for the more appealing plans. I activated my sim and put it in the phone and now I'm getting a message "invalid sim" at the top and no service at all. I feel like I wasted my money and this is really frustrating. Please help!!
5 REPLIES 5
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Agent

Re: iPhone 7+

Hello, @Juniah12. Did you purchase the device directly from Boost Mobile? Did the SIM card came with the device?

 

~ Joy P.

~ Joy P.
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Groupie

Re: iPhone 7+

@Joy1713 thanks for the quick response. I purchased the sim in store at Walmart and I bought the iPhone through a private sale. I was having trouble activating the sim in my phone so I activated it in another device and then put it into the iPhone 7+. That's when I get the invalid sim message. I have found out the iPhone 7+ is a sprint iPhone but I was told boost mobile is the same. Hopefully that helps. Thanks!
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Agent

Re: iPhone 7+

Please send us a private message with your ,phone number and pin code, and we’ll get this thing figured out. Victor21

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Groupie

Re: iPhone 7+

@Victor21 sorry I am new to this forum and I'm not sure how to send direct messages. I'll keep looking in the meantime
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Agent

Re: iPhone 7+

Understood. In order to send us a private message, click on  my avatar image and then select send this user a private message.