iPhone 6s Plus visual voicemail not working

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Accomplice

iPhone 6s Plus visual voicemail not working

I have an iPhone 6s Plus and all of a sudden the visual voicemail isn’t working and all it has is a text box that says call voicemail and also it’s not telling me if I have voicemails or not. How do I fix this?

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9 REPLIES 9
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Agent

Hi there lexa1029. Thank you for contacting us. Have you made any updates lately? Victor21

 

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Accomplice

No I havent

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Agent

Thank you. Are you receiving an error codes? Victor21

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Accomplice

1340AD7C-F470-47EF-B661-FBDA75DE5E8E.png

 

This is all that is showing

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Agent

Thank you. Please complete the following steps:

Phone Settings > Apps/Apps Manager > Under All Apps, click the Voicemail Application > Force Stop then Clear Data.
 

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Accomplice

cant find anything like that on my iphone

 

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Agent

Hi there, lexa1029! Sorry to hear about this problem. Is the monthly subscription fee being deducted from your account?

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Accomplice

I tried looking for that on my account and when I got to it there it’s doesnt say to add it or anything just says learn more so idk
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Agent

Hey there! We'd like to investigate this further. Please send a Private Message with your phone number and PIN.