I am in the midst of a ridiculous quagmire. I decided to switch from Boost to Verizon (my daughter works there). I had two phones in my account. I asked that it be unlocked and one was- remotely by Boost- but the other wasn't. After we found out about the second, we requested help. They told me that to unlock it, I would have to cancel my account but did not tell me until afterwords, that they weren't going to do it myself- but gave me a code for Verizon do it. Verizon doesn't appear abe do it- and Boots insists that giving this code to the new carrier is the only wasy- an aburdity because they already did it on one phone. This goes round and round. Can someone help actually unlock the phone?
Hello @johnnybluestar. Boost Mobile will assist with unlocking a device under the following circumstances:
If you believe you meet the above requirements, send us a private message with the phone MEID/DEC number, and the phone number and PIN where the phone was activated.
I am in a similar nightmare scenario with unlocking and Boost Mobile Customer Service. I've had my iphone 6 plus for 13 months. I am travelling overseas and Boost doesn't have roaming in those countries. I need to be able to insert a SIM card from local mobile provider.
So I called 611 last weekend and spoke to 5 different people. After explaining my request to all five of them for over an hor, finally, last person attempted to do something. I had no clue why it takes so long - all they had to do is give me a code. Long story short, this last person didn't do it either. But, she emphatically promissed that even though she was having some technical difficulties, in 72 hours my phone would be unlocked and they would email me or call me once it is done.
Needless to say, I week later my phone is still locked and nobody called me or emailed me. I called back (being really frustrated). Spoke to another half-a-dozen people on 611: custromer service reps, managers, and tech support (person named Bella was extremely rude). Again, nothing was done. Some of them openly lied that it is impossible, some of them aknowledged that it was possible, but they couldn't reach anyone in unlocking department or other excuses...
If this Forum does not help, I'll send a written letter to Matt Carter regarding horrendous unprofessionalism: some customer reps would simply hang up on me, put me on hold multiple times, lied, disputed the fact that phone can be unlocked, laughed on the background etc...
Hey there, @crazyluv97! Click on the user name of the Social care agent. You will be taken to their profile. Click the "Send this User a Private Message" located on the right hand side. Type your message in the new window and click Send.