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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Unpaid iPhone 6 Pre-Owned - Trying to switch from boostmobile to Sprint

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Enthusiast

Unpaid iPhone 6 Pre-Owned - Trying to switch from boostmobile to Sprint

Hello; so recently I had bought the iPhone 6 pre-owned on boostmobile in hopes of a cheap new phone that I would be able to use to replace my currently shattered Galaxy S7 Edge. I made a phone call to Sprint a month ago, saying that I was planning on doing this, and they told me if the phone doesn't work; just bring it in and it'll be settled. The day finally came, and instantly I rush to the store to find that I was sold a phone that was still under a contract? Sprint then told me that I should have been received something to pay off the rest of the fee or something. I was wondering if anyone has any clue what I should do? I'm limited in time due to the fact I'm just going to return this product as a last case scenario. Thanks - Andrew

7 REPLIES 7
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Agent

Re: Unpaid iPhone 6 Pre-Owned - Trying to switch from boostmobile to Sprint

Hello! We'll be happy to help you. Are you trying to activate your Boost Mobile iPhone 6 Pre-owned with Sprint? Please clarify.

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Enthusiast

Re: Unpaid iPhone 6 Pre-Owned - Trying to switch from boostmobile to Sprint

Yes indeed. I ordered the pre-owned phone on boostmobile.
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Enthusiast

Re: Unpaid iPhone 6 Pre-Owned - Trying to switch from boostmobile to Sprint

Topic is still unsokved; I accidentally clicked a button, sorry.
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Agent

Re: Unpaid iPhone 6 Pre-Owned - Trying to switch from boostmobile to Sprint

In this case, you need to contact Sprint for assistance. If you have any other question or concern, just let us know.

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Enthusiast

Re: Unpaid iPhone 6 Pre-Owned - Trying to switch from boostmobile to Sprint

In the post; I mention that I have contacted Sprint. I went to Sprint, and they had told me the phone was not fully paid by whoever previously owned it in Boostmobile, and that's why I'm here.

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Agent

Re: Unpaid iPhone 6 Pre-Owned - Trying to switch from boostmobile to Sprint

We understand. However, we offer prepaid phones and we do not have contracts.

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Groupie

Re: Unpaid iPhone 6 Pre-Owned - Trying to switch from boostmobile to Sprint

Hsend the phone back boost mobile wont help in tjat they will more in likely tell u pay it off