Personal Hotspot option MISSING iPhone 6 plus

Highlighted
Groupie

Personal Hotspot option MISSING iPhone 6 plus

I am having a VERY difficult time setting up my personal hotspot on my iPhone 6 plus. I have been trying to set this up SINCE tuesday 8/30/16 when I was told that I needed to pay the $10 to have hotspot added to my plan, which is fine, and I did. Yesterday, 9/1/16, my service renewed and I am still unable to use the personal hotspot. When I go into Settings>Cellular I have the options: Cellular Data (on/off), Cellular Data Options, Current Period, Lifetime, Current Period, and Current Period Roaming. There is no Personal hotspot option, or a way to set up the personal hotspot. I went to the boost store, where I purchased my iPhone, and the guy there had called Boost Mobile only to get service of no one knowing why the personal hotspot option isn't in the settings. Then I went home and contacted Boost Mobile Customer Service by phone only to be tranferred to Apple service, because I had to talk to apple about the issue, only for Apple to transfere me back to Boost because hotspot has to do something with the Boost Network or something is not set up right. I have tried calling and getting support in the chat room. No one knows why this is happening or why I do not have this setting on my iPhone when I should. I have tried resetting network settings, resetting all settings, and doing a soft and hard reset. Yesterday, 9/1/16, I spent a whole day calling and trying to find a fix for this option, and now I still am left without any answers. My friends who have boost have a hotspot option on their phones, without a fee and they just have the option there without needing to activate it. Also the iPhone that I had prior did have this hotspot option on the phone itself. Why do I not have this on my iPhone 6 plus? And now I am worried that I am paying extra for a setting, hot spot, that should have been on the iPhone that is not there and is not working?

13 REPLIES 13
Highlighted
Newbie

Did anyone get this solved? I have the same issue that started when I called to claim my .5 gig increase for paying 3 months on time and the service center gave me the increase by updating my plan to the "6.5 with growing data" from my original "Boost Unlimited $45". Now I don't have a hotspot anymore (free and working fine before) and I still don't get my free increase of .5gb every three ontime payments unless I call and complain.
Highlighted
Newbie

Did anyone solve this? My peoples started when I callled customer service to complain that my automatic increase of .5gb of data hadn't been added to my account after three on time payments (I have the Boost Unlimited $45 with auto Boost) and the service person solved the issue by adjusting my plan to the "6.5GB with growing data" since then my hotspot option disappeared from my phone and I still haven't gotten automatic increases to my data. I called Boost the other day and they said I need to take my phone to apple since it was a hard ware issue. Apple said my phone was fine and sent me back to Boost. saying that the hotspot activation feature is a carrier activated/controlled feature.
Highlighted
Groupie

I literally had the same problem until now. Go into settings>general>reset>network reset. The phone will restart......wait five minutes then turn the phone on airplane mode (make sure your data roaming is on) and the personal hotspot option should come back to your phone. Hope this helps 🙂
Highlighted
Groupie

I literally had the same problem until now. Go into settings>general>reset>network reset. The phone will restart......wait five minutes then turn the phone on airplane mode (make sure your data roaming is on) and the personal hotspot option should come back to your phone. Hope this helps 🙂