I bought a new iPhone 6s Plus from the Boost Mobile online store, but when I tried to swap my current Boost mobile device (Samsung Galaxy J3) for the iPhone, I got a message saying the phone was locked and I am unable to swap devices.
I tried calling customer service about this, but all they told me was the iPhone is "not compatible" with my current device. To be honest, that sounds like a load of bull, since the person who responded could barely speak English.
Is there any way I can get this phone unlocked for me? I'm not even trying to switch to a different carrier, I just want to switch devices! Please help at your earliest convenience!