Locked iPhone6s Plus [Please Help]

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Enthusiast

Locked iPhone6s Plus [Please Help]

I bought a new iPhone 6s Plus from the Boost Mobile online store, but when I tried to swap my current Boost mobile device (Samsung Galaxy J3) for the iPhone, I got a message saying the phone was locked and I am unable to swap devices.

 

I tried calling customer service about this, but all they told me was the iPhone is "not compatible" with my current device. To be honest, that sounds like a load of bull, since the person who responded could barely speak English.

 

Is there any way I can get this phone unlocked for me? I'm not even trying to switch to a different carrier, I just want to switch devices! Please help at your earliest convenience!

1 REPLY 1
Agent

Re: Locked iPhone6s Plus [Please Help]

Hello There!

Whenever you've this type of issues you only need to perform a reset on your device. However, make sure that the iCloud option is removed. Please, follow the steps below to reset the device:

 

  1. Tap Settings.
  2. Tap General.
  3. Scroll up and tap Reset.
  4. Tap Erase All Content and Settings.
  5. Tap Erase iPhone.
  6. Tap Erase iPhone again.

We hopre this works.

~ Joy P.