Invalid sim

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Groupie

Invalid sim

Invalid sim
I switched my account to MetroPCS and now my iPhone SE is locked
7 REPLIES 7
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Agent

Re: Invalid sim

Hey there, @Dharkan56! Thanks for contacting us. Did you contact MetroPCS about this situation?

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Groupie

Re: Invalid sim

I didn't contact MetroPCS
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Agent

Re: Invalid sim

Hello @Dharkan56 Was your iPhone SE from Boost Mobile?

 

~ Joy P.

~ Joy P.
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Groupie

Re: Invalid sim

Yes i bought it there
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Re: Invalid sim

I understand your frustration, Dharkan56. Boost Mobile will assist with unlocking a device under the following circumstances:
The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked
The device has been active on the associated account for at least 12 months with the account active at that time
If you believe you meet the above requirements and would like to request that your DSU-capable device be unlocked, contact Boost Mobile Customer Care by dialing 1-888-BOOST-4U.
 

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Groupie

Re: Invalid sim

The account is not active anymore and is about 2 months old
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Re: Invalid sim

Understood. Has the device been active on a Boost account for that period time?