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HELP! Why can’t I change my number?

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Groupie

HELP! Why can’t I change my number?

It keeps saying “ try again later, application error” I need to change my phone number. I don’t understand what’s the problem
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5 REPLIES 5
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Agent

Re: HELP! Why can’t I change my number?

Hey there, Ray1! Sorry to hear that. We recommend clearing your browser's cookies and cache before trying again.

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Groupie

Re: HELP! Why can’t I change my number?

Okay, I did that. & tried again. Im still getting application processing error. What is my next option? Are you able to look in my account and fix the problem
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Agent

Re: HELP! Why can’t I change my number?

Hello, @Ray1. Thank you for stopping by. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.

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Groupie

Re: HELP! Why can’t I change my number?

Okay, how do I send a private message?
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Agent

Re: HELP! Why can’t I change my number?

You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile. On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the Community member in the "To" field and off you go.  -Kira_M.