Boost mobile keeps canceling my phone purchase am I being trolled?

Enthusiast

Boost mobile keeps canceling my phone purchase am I being trolled?

I keep trying to buy an iPhone but boost mobile keeps canceling my order and saying thats its my bank, but I already checked with my bank multiple times, and they said it's you guys. This is fustrating because I need the phone soon and boost keeps canceling my order saying that its fraud protection but I already checked with my bank a thousand times. I've been a customer for a long time and I've never had to go through this much trouble just to buy a phone.......... Whats the problem, do I have to switch carriers just to get a stupid phone?

10 REPLIES 10
Agent

Re: Boost mobile keeps canceling my phone purchase am I being trolled?

Hello!

 

I'm sorry to hear that. Have you tried to purchase the device over the phone?

Groupie

Re: Boost mobile keeps canceling my phone purchase am I being trolled?

I'm having the same issue and there is no way to actually get ahold of a person on the phone.

Agent

Re: Boost mobile keeps canceling my phone purchase am I being trolled?

@BoostMom Hey there! We're sorry to hear you're having issues trying to process your order. We'll be more than happy to assist you! Please, send us a "Private Message" so we can further assist you.

 

~ Joy

~ Joy P.
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Accomplice

Re: Boost mobile keeps canceling my phone purchase am I being trolled?

I am also going thru hell with trying to get my new phone as well. They definitely took the $, but...still keep getting different answers of why it hasn't shipped yet. I'm completely pissed off n aggrivated. Been with Boost for over 10 yrs already. Today is it, if I don't get my confirmation that the phone has been sent out, I am done with them and there b.s., run around!!
Agent

Re: Boost mobile keeps canceling my phone purchase am I being trolled?

@SueMack Did you already receive the confirmation email? Please, send us a private message with the order number so we can check the status.

 

~ Joy

~ Joy P.
Accomplice

Re: Boost mobile keeps canceling my phone purchase am I being trolled?

Hi, I hope by now things finally got straightened out. Mine finally have. I am loving this phone. Keep trying, you will get to speak with a real person. Apparently, I was in touch with someone who knew what he was talking about, and explained that, the phones can't leave the warehouse for atleast 3 days or more, then they'll be shipped out. I ordered 2 different phones, the 1st one they provided a tracking number, the 2nd phone, they didn't, so, of course I was in panic mode. Suddenly, Fed X was at my door with the 2nd phone and all turned out to be fine. Hope all turned out just as well for you also.
Accomplice

Re: Boost mobile keeps canceling my phone purchase am I being trolled?

Hi Joy, on the first phone I did, on the 2nd phone, I didn't, and that was my phone (of course, lol). Anyhow, things did finally turn out fine, both phones did arrive safe n sound. Thank you.
Accomplice

Re: Boost mobile keeps canceling my phone purchase am I being trolled?

Thank you for your concerns, but everything worked out, finally. It did take a bit longer for my phone, the 1st one came in so quickly, I was wondering why not the 2nd phone (mine), but, yes, other than ever getting a confirmation email, suddenly my S8 showed up at my front door by Fed X. Thanks guys!!
Agent

Re: Boost mobile keeps canceling my phone purchase am I being trolled?

@SueMack Hey there! We're glad to hear you received your new device. We appreciate the updates in regards this issue. Let us know, if you've any other questions or concerns.

 

~ Joy

~ Joy P.