Question How can I request a Domestic SIM unlock to use my Boost Mobile phone on another carrier? Answer Boost Customer Care can help with this request, however there are some requirements that must be met before the device can be unlocked. You can also view this information on the Boost Mobile support pages The person requesting the device unlock is an authenticated current or former customer or an individual owner who can provide the account number or account name for the account last associated with the device. The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked. The device has been active for at least 12 months on the same account (under Equipment History) and a payment has been made within the last 90 days of that 12-month activation anniversary. Warranty replacement phones will have the same eligibility date as the original device. Boost Mobile also has a pretty thorough set of Unlocking FAQs on the support pages, as well. Keep in mind, once you have unlocked your device and activated it on another carrier, you may not be able to reactivate it on Boost Mobile.
Problem I recently purchased the ZTE MAX XL and I have just noticed that I do not get voicemail notifications. Solutions I got this phone a week ago and had the same problem. There was no visual voicemail nor was there even a regular voicemail icon to alert you to messages. I called Boost Mobile and a re-install of the software fixed it, with visual voicemail showing up. Also, a second screen page of a lot of other BM stuff, eg Amazon, Kindle, Solitaire, etc also showed up. You can do the reset yourself. Make sure you're in an area with good data coverage or WiFi Then just go into the the phone dialer app and tap ##BRAND#. The phone will restart and install all the Boost apps with it. If that doesn't work you can also try a Factory Reset. Go into the Settings menu and go to Backup and Reset and do a Factory Reset. It does an initial reset and load, then a couple mins later it applies a final update that has VM and the other stuff. You will lose any stuff you've put on the phone, but hopefully you haven't done much customizing. Also, AFAIK, you can't use a third party visual VM app like Youmail because BM doesn't support conditional call forwarding. But the BM visual VM app is fine for me. Visual Voicemail is Free, but you do have to subscribe. You can upgrade to Voicemail to Text for $2.99/month.
The Partition Cache Wipe is a bit like deleting the cache and cookies on a PC or laptop. Cache files are tiny bits of information that can help some apps load a more quickly. Like clearing your cache and cookies on a computer, deleting these files doesn't hurt anything and you won't lose any personal information by doing so. Corrupt cache files can keep Internet websites or apps on your phone from loading, they can cause your device to slow down or feel a bit warmer than normal. Clearing them may fix these issues. Many Android sites also suggest performing a partition cache wipe after a system update. Please follow the troubleshooting steps below: Turn off the device. Press and hold the Volume Up key, Home key, and Power key at the same time. When the phone powers on, the Android System Recovery screen appears approx. 30 seconds later. Release all of the keys. Press the Volume down key to highlight "wipe cache partition." Press the Power key to select. Press the Volume down key to highlight “yes” and press the Power key to select. When the wipe cache partition is complete, “Reboot system now” is highlighted. Press the Power key to restart the device.
Symptoms The toggle for Hot Spot is nowhere to be found in Settings on my Galaxy. I pay for a 6 GB Hot Spot add on but I have no way to turn it on. Diagnosis Boost branded apps may not properly load at initial installation and provisioning. As a result, certain apps including Hot Spot may be missing. Solution From the device phone dialer, tap ##BRAND# The device may ask to confirm reset. Please tap OK or confirm. Your device will restart at least one time and walk through over the air activation. This process will reload the Boost app package as well as network settings. No personal data should be affected. This should restore missing hot spot icon or toggle. Be advised: this process may restore some applications to your home screen that you had previously removed. It's safe to delete the icons again once the reset has completed
Question How can I locate my lost or stolen Boost Android phone? Answer If the phone is Android and you have it synced to your Google account, you can get the last known location by going to Android Device Manager. Depending on the version of Android you're running, you can even make it ring (if the battery isn't dead) or Enable Lock and Erase so nobody can get your info.