not receiving text messages

Accomplice

not receiving text messages

 
9 REPLIES 9
Agent

Re: not receiving text messages

Thanks for reaching out to us, Mellymel2012. Sorry about the trouble. Could please provide us more details about your situation? We'd love to help!

Accomplice

Re: not receiving text messages

I can not receive text messages. I spoke with a tech rep today and tried everything he could think to do but nothing helped. I had the same issue 3 or 4 weeks ago and an agent asked for my cell number and pin code and it was working again in minutes.
Agent

Re: not receiving text messages

Hi there, mellymel212. That’s no good at all. Sorry you’ve been experiencing this! Could you send us a private message with your zip code and any two streets intersection near you to check the coverage?

Accomplice

Re: not receiving text messages

I got a message saying "messengers enhanced features enabled" if that helps
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Accomplice

Re: not receiving text messages

There are no towers out tech checked that earlier today.
Agent

Re: not receiving text messages

We understand, but we need to follow an specific troubleshooting procedure to assist you.

Accomplice

Re: not receiving text messages

Church and W.E. Ross Parkway 38671
Agent

Re: not receiving text messages

Please, don't send your information in public. Could you send us a private message?

Agent

Re: not receiving text messages

Understood. Please, send us the phone number and PIN.