Understood. If it is the screen unlock code, we do not keep records of the information due to being your own personal records. This pin is not part of your account. The only why to remove the screen unlock code, is to complete a hard reset on the phone and set it back to factory default. This process will delete everything from your phone.
I have fixed my problem.
it helps to be under the gun, at least for me it is true.
Not really sure how i did it. it goes like this.:
I entered wrong pin nine times in a row and that causes the phone to go to factory reset.
i follwed all the instructions on reset. logged into google account as well as my home network.
i was surprised to see that the phone will transfer all that was in a previous phone.
well that is it. feels like i have an entire new phone and am excited to use it.
did it all by myself. Thank you Victor and the good man upstairs