mobile hotspot

Agent

Re: mobile hotspot

Ah, I see! Please, follow these steps to program the phone: 

1. Turn Wi-Fi off and Mobile Data on
 - Settings > Wi-Fi > Off
 - Settings > Data Usage > Mobile Data > On
2. Check signal strength (3 bars, or 60% is recommended)
3. From the dial pad enter ##72786# (press "ok" when prompted)
4. The cellphone is going to update the Profile and the PRL and reboot automatically. That should take about 5 minutes, and then calls and data services should work. 
 

Accomplice

Re: mobile hotspot

????
Accomplice

Re: mobile hotspot

After putting in ##72706# in my dial pad I don't get anything.....
Accomplice

Re: mobile hotspot

I have no problems with calls or data services. Only that my wifi hotspot is turned on but not showing up on other device(s)
Agent

Re: mobile hotspot

No, is not ##72706# , you need to dial ##72786#. If that doesn't fix the issue, you'll have to troubleshoot your computer.

 

Accomplice

Re: mobile hotspot

Hello????
Agent

Re: mobile hotspot

Can you send us a private message with your phone # so that we can investigate further?

Accomplice

Re: mobile hotspot

Done all of your suggestions including troubleshooting my laptop, network diagnostics, etc. Guess I'll have to go into the Boost store, turn on my hotspot and see if it shows up for them......
Agent

Re: mobile hotspot

Understood. We remain at your service. 

 

If you have any other question or concern, just let us know.

Agent

Re: mobile hotspot

Could you please send us a private message with your phone # so that we can investigate further?