cant activate, please help!!!

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Groupie

cant activate, please help!!!

So, my j7 pretty much ran its course, so I tried to switch to my lg x power as a backup, I followed the swap devices option online, then put switched my sim card over, hands free activation wont work, and the phone wont allow me to call customer service, ive tried all of the troubleshooting procedures i could find and nothing is working. Please help! not having my phone activated is really messing me up at work...

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Agent

Hey there, @Blizzy98! Thanks for contacting us. We will need to access your account to confirm everything is on place. Please send us a private message with your phone number, pin, MEID number and SIM Card number of the new phone. We will be waiting for you!

 

In order to send a private message, you just need to click on my name,  then select the option that says "Send this user a private message".