account was successfully activated but phone still doesn't work

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Newbie

account was successfully activated but phone still doesn't work

I activated my phone on the website an hour ago, but it won't go past the activation screen.  I've looked around on here and so far updating profile, updating PRL and ##72786# doesn't work either. 

2 REPLIES 2
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Newbie

also, on boost zone, I'm getting a 61010 for network prl

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Fanatic

Try to reset the whole phone first.