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ZTE warp elite problem

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Enthusiast

ZTE warp elite problem

Having problems downloading and updating apps, it always says: "Download pending, √verified by Play Protect. And it never does download. I've tried every thing I can think of. Can someone please help me?
1 ACCEPTED SOLUTION

Accepted Solutions
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Agent

Re: ZTE warp elite problem

Hi there, Cherrie1! Let's do some investigating. Is it happening with all apps? Are you getting an error message?

Please try to clear the cache & data of the Play Store, this gives the app a fresh start and can help fix issues:
1.Open your device's Settings app Settings.
2.Scroll down and tap Google Play Store Google Play.
3.Tap Storage and then Clear Cache.
4.Next, tap Clear data.
5.Re-open the Play Store & try your download again.

View solution in original post

3 REPLIES 3
Highlighted
Agent

Re: ZTE warp elite problem

Hi there, Cherrie1! Let's do some investigating. Is it happening with all apps? Are you getting an error message?

Please try to clear the cache & data of the Play Store, this gives the app a fresh start and can help fix issues:
1.Open your device's Settings app Settings.
2.Scroll down and tap Google Play Store Google Play.
3.Tap Storage and then Clear Cache.
4.Next, tap Clear data.
5.Re-open the Play Store & try your download again.

View solution in original post

Enthusiast

Re: ZTE warp elite problem

Thank you so much for your help, it worked. You made an old lady very happy. ☺
Highlighted
Agent

Re: ZTE warp elite problem

Happy to hear it, Cherrie1!