ZTE MAX XL SPEAKER PROB

Groupie

ZTE MAX XL SPEAKER PROB

When I make a call or answer a call or talk text nothing happens nobody can hear me. My do not disturb is turned off but if I answer the minus in my notification bar pops up. Plz help
7 REPLIES 7
Agent

Re: ZTE MAX XL SPEAKER PROB

Sorry to read that you’ve been experiencing this issue, @Mistyb0310! When did you purchase that phone? 

Groupie

Re: ZTE MAX XL SPEAKER PROB

Last week and it did the same thing already but my friend fixed it so I know it's simple but I don't know how he did and I can't get sold of him
Agent

Re: ZTE MAX XL SPEAKER PROB

This seems like a device issue. Did you try dialing ##72786#?

Groupie

Re: ZTE MAX XL SPEAKER PROB

I'm having the exact same problem. My do not disturb is off, however, when I make or receive a call it kicks in and no one can hear me. This is very frustrating. I already did the ##72786#, but it's still doing it. I had this issue before and somehow I was able to fix, but I don't know exactly how did it. Any help would be greatly appreciated.
Agent

Re: ZTE MAX XL SPEAKER PROB

Hi, fuzzyangst! We're sorry to know that you're experiencing this issue. We want to help! Have you tried resetting the device?

Groupie

Re: ZTE MAX XL SPEAKER PROB

That is what ##72786# does. I honestly prefer not to go through another reset again.
Agent

Re: ZTE MAX XL SPEAKER PROB

We recommend you to try to do a hard reset on your phone to fix the issue. Now, keep in mind that by performing a hard reset on your device all the information will be deleted unless you have it back it up with your Google account. Also, if you've set up a Google account on your device you need to remember the email and password in order to access on the device after the hard reset it's performed.

 

1- Power the handset off. The handset MUST be powered off. 
2- Press and hold the volume down and power buttons. 
3- When the Android reset menu appears, release the buttons. 
4- Press the volume down button to highlight wipe data/factory reset. 
5- Press the power button to select the option. 
6- A confirmation screen appears. 
7- Press the volume down button to highlight Yes – delete all user data. 
8- Press the power button to select the option. 
9- The Android System Recovery menu returns. 
10- The "reboot system now" option will be highlighted. 
11- Press the power button to select the option. 
12- The device will reboot and restart. 
 

Let us know how that worked out.