Hi there, Christie1! So sorry to hear about this experience. We want to help! Please send us a private message with the details so we can review this further.
Hi there Mama89wolf. If you are a current customer and have 120 days or more with your current phone on your account, you are eligible for our discount upgrade program. This is an in store promotion only.
I'm actually having the same problem as the lady you posted this for. I have been with boost almost 10 years, but almost 6 on this Arkansas account. I even turned my husband on to boost. Well I've had my current Samsung phone for 2 years and it is just having major issues. I take good care of my electronics, but it is soooo slow, constantly freezing, and glitching!! Its gotten to point of being unusable. My husband got the same phone when I ghost mine. Well he just bought a new phone yesterday an LG. Well I will not stray from Samsung... I guess I'm just wondering what cash I do, because I cannot afford a working phone without downgrading and that seems ridiculous. I would love to know that Boost appreciates me as a customer, and my money I dunno...... PLEASE HELP ME.........I Just want my phone to actually work when I need it, I don't stay on my phone 24_7 like sum including my husband. I deserve a quality device.... THANYOU SO MUCH FOR READING MY CURRENT STRESSER IN LIFE, THAT PUTS MY ANXIETY THRTOUGH THE ROOF....MUCH APPRECIATED.
SINCERELY....ANGEL M., IM ON FACEBOOK ARKANSAS