Hi there Clease23. Sorry about the issue your are having. Where your purchased the device? Is it a Boost Mobile device? Can you provide me with the DEC/IMEI from the back of the phone? Let me verify it for you.
In that case, the original owner of the device must contact us to have it free to be use by you. Otherwise it will be impossible to swap it on your account. We are sorry about that Clease23
We are non contract provider that is so. But still devices can be lock for 12 months. Can you double check the IMEI then once again? Lets double check it. The number should be longer than what you provided. And also, can you please send me a private message with that info?