Unlock Galaxy S9

Newbie

Unlock Galaxy S9

Hello,

I bought the Galaxy S9 (Unlocked).
I am unable to activate it, everytime i try I get the " this device is not eligible to swap". What do I do?
Also, the phone came without a sim card. Can I use the sim card from my current phone S8?

This is frustrating #SOS
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Agent

Sorry to hear that, @Nessa246! Can you private message us so we can investigate further?