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Trying to swap from iphone to android, says android is ineligible for swap.

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Accomplice

Trying to swap from iphone to android, says android is ineligible for swap.

I've had this phone (LG Stylo 3) on my account before. I switched from my iPhone to it back in February. The screen got shattered, so while waiting for it to be repaired, I switched back to my iPhone. I now have the Stylo 3 back in my possession, and would like to switch back to it. But when I go to the device swap page, and enter the IMEI, it tells me that the phone is ineligible for swap. 

5 REPLIES 5
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Agent

Re: Trying to swap from iphone to android, says android is ineligible for swap.

Hello Anoliveanarrow, did you get the phone back from the manufacturer warranty?

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Accomplice

Re: Trying to swap from iphone to android, says android is ineligible for swap.

If it had a manufacturer warranty, I didn't know about it. I took it to a shop in my town to have the screen fixed. 

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Agent

Re: Trying to swap from iphone to android, says android is ineligible for swap.

Understood. Please send us a Private Message with your phone number, PIN and DEC number of the LG Stylo 3 so we can further assist you. 

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Accomplice

Re: Trying to swap from iphone to android, says android is ineligible for swap.

Message sent.

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Agent

Re: Trying to swap from iphone to android, says android is ineligible for swap.

We received your private message. Thanks!