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Texting problem with Prevail LTE phones

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Accomplice

Texting problem with Prevail LTE phones

I have 3 Samsung Prevail LTE on  my account and have learned that, if a text is sent to either phone while it is turned off, the message is not automatically delivered when the phone is turned back on. The only way the message is delivered is if the sender sends another message to the phone when the phone is on, then both messages are delivered. What could be the problem?

3 REPLIES 3
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Agent

Re: Texting problem with Prevail LTE phones

That's odd! You should receive the pending text message as soon as the phone regains signal. Perhaps, your phone is out of sync with our servers, resulting in messages being stuck if the phone has been off while they were sent. If that's the case, you should try the following:

 

 1- Turn the Wi-Fi off.
2- Turn the Mobile Data on.
3- Dial ##72786# on the phone pad
4- The phone will reboot and update itself
5- Wait for a minute and test your phone.

 

We hope this helps! -EdwinRG

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Accomplice

Re: Texting problem with Prevail LTE phones

I did the reset to all 3 phone and it did not fix the problem

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Agent

Re: Texting problem with Prevail LTE phones

Right! You've mentioned that above, sorry about that! We'll pass on this concern to our network specialists, and will update you as soon as we're notified. However, it could take a couple of days before we receive a definitive answer. Please bear with us!

 

EdwinRG