Samsung j3 emerge

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Groupie

Samsung j3 emerge

I'm having issues making phone calls , when i hear no dial tone and i have friends calling and telling me they hear 1 ring and straight to voicemail , can anyone help me resolve this issue thank you .

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Agent

Re: Samsung j3 emerge

Thanks for the info. Please complete these steps and keep us updated with the results: 

- Turn off the Wi-Fi 
- Turn on mobile data 
- Go to the dialer. 
- Dial ##72786# (don’t press call). 
- Then the phone will restart. 
- Unlock the screen when is back on. 
- Wait a minute or two, a message will display on the screen saying that the service is updating. 
- Allow the process to finish. 
- It may or may not restart again in 20 seconds. 
 

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5 REPLIES 5
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Agent

Re: Samsung j3 emerge

Hi there, @RQuiroz82! We apologize for this experience. Definitely want to look into this for you. How many signal bars do you have? Do you see the 3G or 4G LTE icon?

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Groupie

Re: Samsung j3 emerge

i have all the bars lit up and it's a 4G

Highlighted
Agent

Re: Samsung j3 emerge

Thanks for the info. Please complete these steps and keep us updated with the results: 

- Turn off the Wi-Fi 
- Turn on mobile data 
- Go to the dialer. 
- Dial ##72786# (don’t press call). 
- Then the phone will restart. 
- Unlock the screen when is back on. 
- Wait a minute or two, a message will display on the screen saying that the service is updating. 
- Allow the process to finish. 
- It may or may not restart again in 20 seconds. 
 

View solution in original post

Groupie

Re: Samsung j3 emerge

thank you for the help , everything is working now .

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Agent

Re: Samsung j3 emerge

@RQuiroz82: That's great! If you have any other question or request, feel free to let us know. We're here to help!