Hi, Ninababy2003. We want to thank you for joining our Boost Mobile Community and are glad to assist you today. We recommend posting additional information about your device. This would include your model number, current android version, if your device has experienced any physical impact, and has there been any physical or liquid damage.
Additionally, we recommend placing your device in safe mode to ensure that no third party apps are leading to this. For this, you would have to power down your device and upon start-up as soon as your screen lights up you will release the power button, then press and hold the volume down key until the device completely boots up to the home screen. If you have completed this successfully, you will see a small icon in the bottom left of your device stating the device is in Safe mode. This mode will simply disable all 3rd party apps on start-up and will not delete any information from your device. If at any time you would like to remove your device from safe mode. Simply power down and start your device normally. You may keep your device in safe mode for about 2-3 hours or longer to test this and better isolate this.
@Ninababy2003 So sorry to hear this. Have you tried to contact the manufacturer for assistance on this matter? For how long have you had this device?
We're sorry you feel that way. Unfortunately, since this is a technical issue we're unable to fix the problem. Please contact the insurance company at 844-534-3099 between the hours of 6:00 am CT and 11:00PM CT.