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Safe mode

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Agent

Re: Safe mode

Let us know, any updates. 

 

~JoyP.

~ Joy P.
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Re: Safe mode

The next steps are to

A. check the Volume down button. make sure it is not stuck and moves back and forth freely.

B. Power off Phone. Remove battery and sim card. Wait 5 minutes. Reinstall sim then battery.

 

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Accomplice

Re: Safe mode

So I tried what you said to do. The volume down button does not work. I can press it like the volume up button but it will not move. Still in Safemode
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Agent

Re: Safe mode

Hi there, Jules32177. Thanks for contacting us. Please, try this: 

 

  1. To turn off safe mode, from the home screen, swipe down the Status bar.
  2. Tap Safe Mode Is On.
  3. Tap TURN OFF.
  4. The device will reboot into normal mode.
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Accomplice

Re: Safe mode

I have done that several times and it stays on safe mode.
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Re: Safe mode

If your volume down button is not working, that is the problem. Any way to tell if something is stuck in it ?

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Agent

Re: Safe mode

Power down, then remove the battery for about 10 seconds. Put it back in and power on. Is it still in Safe Mode?

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Accomplice

Re: Safe mode

I don't see how...the volume up button works fine...
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Re: Safe mode

I don't know if I'm confused or not.  To check, you said your vol down button is not functioning?

If it's stuck in, that is what tells the phone to enter safe mode when it powers up. If it's stuck, you will never be able to get out of safe mode as everytime the phone reboots it reads the vol down button and starts in safe mode.

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Accomplice

Re: Safe mode

Ok...somehow the volume button is stuck....I do not know how to unstuck it.