The next steps are to
A. check the Volume down button. make sure it is not stuck and moves back and forth freely.
B. Power off Phone. Remove battery and sim card. Wait 5 minutes. Reinstall sim then battery.
Hi there, Jules32177. Thanks for contacting us. Please, try this:
I don't know if I'm confused or not. To check, you said your vol down button is not functioning?
If it's stuck in, that is what tells the phone to enter safe mode when it powers up. If it's stuck, you will never be able to get out of safe mode as everytime the phone reboots it reads the vol down button and starts in safe mode.