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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

SOLVED: Switching from VM to Boost

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Groupie

SOLVED: Switching from VM to Boost

I have been with virgin mobile for years but I feel it is time for a change I am wanting to keep my same number but it is not recognizing it and I really would like to keep the one I currently have 

1 ACCEPTED SOLUTION

Accepted Solutions
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Agent

Re: Switching from VM to Boost wanting to keep current number port not recognized please assist

Great! Please send us a private message with the following information and we will complete the migration for you:

 

Virgin Mobile phone number and pin code

Boost Mobile new phone IMEI/DEC#

Name and address to be used on new Boost account

New 4 digit pin code for Boost account

Plan to activate Boost account on.

 

Please provide us with this information through a private message. Victor21

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4 REPLIES 4
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Agent

Re: Switching from VM to Boost wanting to keep current number port not recognized please assist

Hi there niajatee98. Transferring from Virgin Mobile to Boost Mobile is consider a Migration and it could not be done online. We are able to assist you with your request. Do you already have your new Boost Mobile phone? Victor21

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Groupie

Re: Switching from VM to Boost wanting to keep current number port not recognized please assist

yes i do


@Victor21wrote:

Hi there niajatee98. Transferring from Virgin Mobile to Boost Mobile is consider a Migration and it could not be done online. We are able to assist you with your request. Do you already have your new Boost Mobile phone? Victor21


 

Highlighted
Agent

Re: Switching from VM to Boost wanting to keep current number port not recognized please assist

Great! Please send us a private message with the following information and we will complete the migration for you:

 

Virgin Mobile phone number and pin code

Boost Mobile new phone IMEI/DEC#

Name and address to be used on new Boost account

New 4 digit pin code for Boost account

Plan to activate Boost account on.

 

Please provide us with this information through a private message. Victor21

View solution in original post

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Groupie

Re: Switching from VM to Boost wanting to keep current number port not recognized please assist

Done