Ordered a phone from Boost Mobile it is damaged!

Accomplice

Ordered a phone from Boost Mobile it is damaged!

I ordered a phone from Boost mobile it is pre owned and I was told it may have Normal wear and tear but the glass on the camera is cracked that is not what I consider normal wear and tear. Now I am subject to a $25 restocking fee plus have to pay to send a broken phone back?? I can't get a live person on the phone so I'd like to know how I get customer service on this issue.
3 REPLIES 3
Agent

Hello, @SBlake05. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

Accomplice

Ok, done. Sent to customer care thru the web site. Thank you.
Agent

Understood. It was our pleasure to assist you. If you have any other questions or concerns, please let us know. We're here to help. -Kira_M.