Ordered a phone from Boost Mobile it is damaged!

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Accomplice

Ordered a phone from Boost Mobile it is damaged!

I ordered a phone from Boost mobile it is pre owned and I was told it may have Normal wear and tear but the glass on the camera is cracked that is not what I consider normal wear and tear. Now I am subject to a $25 restocking fee plus have to pay to send a broken phone back?? I can't get a live person on the phone so I'd like to know how I get customer service on this issue.
3 REPLIES 3
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Agent

Hello, @SBlake05. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

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Accomplice

Ok, done. Sent to customer care thru the web site. Thank you.
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Agent

Understood. It was our pleasure to assist you. If you have any other questions or concerns, please let us know. We're here to help. -Kira_M.