Hello, gougef! Definitely want to look into this for you. Can you send me a private message with the MEID of your hotspot and account PIN?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.