I'm trying to activate my wife's E4 plus she got as a gift from her parents. I went through the activation steps made her a new account and still nothing. I can't log into her account to check since she has no number yet. Also when I entered the meid it brought up a different iccid as the one on the box. So I manually entered the one on the box and check the Sim to make sure they match which they do. Even got all the way through to entering a reboot card and still nothing. Help?