Moto 4 plus activation

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Moto 4 plus activation

I'm trying to activate my wife's E4 plus she got as a gift from her parents. I went through the activation steps made her a new account and still nothing. I can't log into her account to check since she has no number yet. Also when I entered the meid it brought up a different iccid as the one on the box. So I manually entered the one on the box and check the Sim to make sure they match which they do. Even got all the way through to entering a reboot card and still nothing. Help?
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Re: Moto 4 plus activation

@Kainoat I understand your concern. Please send us a private message with the MEID of the phone that you wanted to activate. Let us know the SIM card number as well. - E.J.