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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Lost new phone number

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Lost new phone number

Accidentally backed out of my order confirmation page after I paid the $50 and $10 activation fee for my new phone. I've been trying to reach customer service since 6pm, but the recording keeps telling me I'm not hitting the right numbers even though I am. Can't do anything with my account since I don't know my number. Shouldn't my phone already be activated now? I just paid the $60 fee and I can see it in my bank statements.
3 REPLIES 3
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Agent

Re: Lost new phone number

Hey there, @JessicaWolfe25! We're sorry to hear that. Can you please send us a private message with the DEC or IMEI of the device and the pin number that you choose, to better assist you?

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Re: Lost new phone number

Hey, thanks for replying, but I actually figured it out. 🙂
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Agent

Re: Lost new phone number

You're very welcome.