Ok, so I upgraded from a Galaxy J3 Emerge at the same time I changed my plan to Boost's new Unlimited PLUS plan. I purchased my first LG Stylo 3 last Thursday (2/22) and noticed horrible data speeds, averaging less than 1mb/s. I thought that maybe it was just service congestion. Tried again at various times of day in various locations. Sometimes the speeds spike at 10+mb/sec but just for a second or two, then crawl back down to 512kbps or lower speeds. My billing cycle has just started and I know I am not subject to deprioritization. I have manually adjusted my network from LTE to CDMA(eHRPD) and experience similar speeds. Is there any way Boost can do remote diagnostics on my device to tell me why I am all of a sudden getting poor data speeds?
I have various diagnostic apps installed that I can post screenshots of if anyone is experienced with analyzing that data.
I do not want to switch from Boost because I have always been a Boost customer for years, but I am very dependent on reliable data because I use my hotspot as my home internet connection. No simultaneous data/voice is already annoying, but I was willing to sacrifice that feature to stay with Boost because of their (until now) consistent data speeds. I don't need the fastest possible speed, but I do need steady/stable speeds that are capable of VoIP use.
Thanks for any advice!
We truly apologize for this inconvenience, Cyrellia. You can rest assured knowing that we will do everything in our power to resolve this. Slow data can be caused by a network outage, or the device needs to be reprogramed. Let's do some investigating. Please send us a private message.
Unfortunately, we're unable to provide you with that information. However, We’re going to pinpoint that address, so the technical team can be aware of your location and determine if there are any outages that hasn't been reported yet.
The particualr issues I had I realized was a problem with the tower itself. I have since moved to a different area of the city and even though my phone is on Band 41 (LTE Plus) I am now seeing reasonable speeds. My advise is to report the issue in your My Boost app from the area in which you are experiencing problems. My guess is that your speeds may be a cell site issue as well. If Sprint gets enough reports/complaints about the speeds on your particular tower, then it may be addressed.
I don't expect Boost/Sprint to have the fastest speeds, but I do expect some consistency, even if at a slower speed.