Hello @cheyennem So sorry about the trouble! Does this happen whenever you're located in specific location? Are you Android or Apple device?
Thanks for the information @cheyennem. Please, send us a private message, so we can take a closer look.
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.