Oh no! Sorry to hear that, HG1221. We’d be happy to help. To return the device, we'll need to create an RMA on your behalf. You'll be responsible to pay for the shipping charges to return the device. Also, a Refund case will be created so you can receive the money spent on the purchase back to the card used.
To further assist you, please send us a private message with the Order Key of the purchase, along with your phone number and PIN. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".