Customer Service Issues

Newbie

Customer Service Issues

I tried to order the LG Stylo 3 online but couldn't complete the transaction. Called customer service, tried ordering the new handset that way. They said it went through and even gave me an order number and to expect a tracking number as well and that the phone would arrive on Monday (5/8). Tuesday now still no phone or tracking number. Called again, now they're saying next week as ETA for phone and that it's being processed with FEDEX. Starting to miss MetroPCS
2 REPLIES 2
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Groupie

Re: Customer Service Issues

I agree. I miss MATROPCS. I had NO problems there-no problems with their service or their phones! I made a BIG mistake going to Sprint/Boost! Im going back to Metro in days! Sprint AND Boost IS the WORST cell co.!!!
Agent

Re: Customer Service Issues

@AcesFullKGB We're sorry to hear you're having issues with your order. Please, send us a Private Message with the order number so we can investigate. We'll wait for your response.

~ Joy P.