Don’t you fret, @TinkerBell! We’ll get you all sorted out. Let’s check this thing out! Please try these steps on her phone:
- Turn off the Wi-Fi - Turn on mobile data (Located under data usage or mobile networks). - Go to the dialer. - Dial ##72786# (don’t press call). - Then the phone will restart. - Unlock the screen when is back on. - Wait a minute or two, a message will display on the screen saying that the service is updating. - Allow the process to finish. - It may or may not restart again in 20 seconds.