Activating question

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Groupie

Activating question

How can I activate my phone after i reported my phone stolen months ago and someone finally returned It ?

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Agent

Re: Activating question

Thanks for that information. If a prepaid account is suspended more than 90 days, account will be cancelled. You will need to create a new account with a new number. If you remember your account information, please send us a private message with your phone number, PIN, the MEID of the device and the UICC/SIM card number to remove the device from the lost/stolen list.

3 REPLIES 3
Agent

Re: Activating question

Hi there, @Lex95! When did you report your phone stolen? Do you have an account active with us?

Groupie

Re: Activating question

March 18,2017 and I don’t know if i still do 

 

Highlighted
Agent

Re: Activating question

Thanks for that information. If a prepaid account is suspended more than 90 days, account will be cancelled. You will need to create a new account with a new number. If you remember your account information, please send us a private message with your phone number, PIN, the MEID of the device and the UICC/SIM card number to remove the device from the lost/stolen list.