trying to swap to new phone

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trying to swap to new phone

I bought a Samsung Galaxy S9 from the Virgin store and trying to swap my device.

It makes it to "you're almost done! time to swap your device" but wont go past there.

i click activate but i dont get any response.

I notice where it compares the old device plan and the new, the plan details and monthly total is still blank.

but i chose the plan on the previous screen. I tried it online and through the phone but no luck. 

I see others with similar problems and a virgin agent helps them out.

Im hoping the same will happen for me. Unfortunately my old phone died so cant call customer suport 

and relying on the boards.

thanks  

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Agent

Hey there, korgbop! Let's do some investigating. Please send us a private message with the account phone number, pin code and the IMEI/DEC. 

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Highlighted
Not applicable

trying to swap to new phone

I bought a Samsung Galaxy S9 from the Virgin store and trying to swap my device.

It makes it to "you're almost done! time to swap your device" but wont go past there.

i click activate but i dont get any response.

I notice where it compares the old device plan and the new, the plan details and monthly total is still blank.

but i chose the plan on the previous screen. I tried it online and through the phone but no luck. 

I see others with similar problems and a virgin agent helps them out.

Im hoping the same will happen for me. Unfortunately my old phone died so cant call customer suport 

and relying on the boards.

thanks