Hello @Imani0397. If you still need assistance, send us a private message with your phone number and PIN to further assist you. You can send us a private message just clicking on my name and then selecting “Send this user a private message".
I am having this same issue
Please contact me through private message. I'll be glad to investigate that for you. Don't forget to submit your First and Last Name as entered on your purchase order.
Social Care agent.