Hi there! Secondary lines would need to break away from the family or switch to Primary to see if they’re eligible. As long as you meet the requirements and were not in an Interrupted status at any time in the last 12 months, you would qualify.
Hello, Templar49. Yes, you can. However, the eligibility, purchased and contract, would need to be done on the primary line. The device can be transferred to another line, but the contract and the obligation to pay will remain with the original customer, and you can only have one BoostUP! device at a time.
Hi there, @Keyshia26! We apologize for this experience. Definitely want to look into this for you. Please send us a Private Message with your phone number and PIN, so we can check the Grace Period status.