adding minute packs

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adding minute packs

My minute pack expires on 2/5, however when I attempt to add a minute pack (I have a 45 dollar balance), it doesn't even give me the option to do so. Help!!!

1 REPLY 1
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Agent

Hello, @rbs1. Thanks for reaching out. Virgin Mobile USA service will be discontinued, and we are happy to announce that most of the existing Virgin Mobile customers will be transferred to our sister brand, Boost Mobile beginning in February 6th. 

In preparation of your transition to Boost we had to remove and expire any Add Ons/Bolt Ons that are not compatible with Boost. We apologize for any inconvenience this may have caused.  Once you become a Boost customer, you can select from a wide range of Add Ons/Bolt Ons for your account.

Highlighted
Not applicable

adding minute packs

My minute pack expires on 2/5, however when I attempt to add a minute pack (I have a 45 dollar balance), it doesn't even give me the option to do so. Help!!!