account temporarily locked

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Agent

Re: account temporarily locked

Sorry to hear that, Joff! Can you send us a private message with the details so we can work through this?

Accomplice

Re: account temporarily locked

Phone stolen can’t change pin
Agent

Re: account temporarily locked

We have no way of checking that information.

Groupie

Re: account temporarily locked

Can any agents check what lockdown i am on?

Agent

Re: account temporarily locked

Hello Cloutboyke, unfortunately the account can't be unlocked by anyone. The account will automatically, please see information below:

 

 

•3 failed attempts = Lockout for 1 hour
•5 failed attempts = Lockout for 1 hour from the last failed attempt
•7 failed attempts = 24 hour lockout (also known as IP lock)
 

Groupie

Re: account temporarily locked

Can a manager just help me get into my account themselves i typed it in wrong multiple times but i know it for sure now and i need to get on because apple wont allow me to get my code till i have a number

Groupie

Re: account temporarily locked

what if i have tried more than 7 times?

Agent

Re: account temporarily locked

Hey there, @adutcher! We'd like to help you. Can you please private message us your number and PIN for further assistance? Thanks.

Groupie

Re: account temporarily locked

My password was correct that was being entered when the acct was locked. How do I fix this?
Agent

Re: account temporarily locked

If your account access is locked, all you can do is wait until it gets automatically unlocked. It might take up to 24 hours to unlock, depending on how many times you entered the wrong credentials. We hope this information helps.

 

EdwinRG.