So sorry to hear about this experience, shwayzieblood. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.
Hello chasterinet, below please see grid
After 3 failed attempts: Locked out for 1 hour. A banner message will advise the customer a soft lock has been placed on their account.
◦After 5 failed attempts: Locked out for 1 hour from the last failed attempt
◦After 7 failed attempts: 24-hour lockout (also known as IP lock)
Hi there Joff. So sorry to hear about your stolen phone. As indicated on Saturday when you reported the issue as well, please send us a private message with the details and we will figure this out for you. Victor21